492 — Enabling frontline workers to succeed

Apr 21, 2026

80% of the world's workforce are deskless, but L&D teams spend most of their time worrying about the 20%. Speaker, advisor and author JD Dillon is on a mission to change that with The Frontline Enablement Playbook.

In this week's episode of The Mindtools L&D Podcast, JD joins Ross G and Ross D to discuss:

• why the 80% get neglected
• why frontline managers are the most important people in the business
• strategies for supporting deskless workers.

To find out more about JD, visit jddillon.com. For the book, visit jdwroteanotherbook.com

In 'What I Learned This Week', Ross D discussed Casey Newton's thoughts on Grammarly. Ross G discussed the number of satellites in the night sky.

For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service - including AI skills development!

You can also email us at custom@mindtools.com.

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